The Arkosalv
FILEACLOUD

The File-A-Cloud Privacy Pledge

Our privacy guarantee, and a company-funded promise to compensate you — up to $1,000,000 in total per approved event — if we break it.

Company policy, funded by File-A-Cloud. Not insurance, not a bank guarantee. Version 1.0 · Provisional until the effective date below.

Our privacy guarantee

  • We do not read, scan, index or analyse the contents of your files or photos.
  • We do not build advertising profiles from your account and we do not sell or rent your data.
  • Files you mark Private are scrambled on your own device before upload. We hold no copy of your PIN or recovery code and cannot open those files.
  • No outside app or service can reach your files unless you grant it a named permission, and you can remove that permission at any time.
  • We only ask for an email address and password to run your account.
  • If we are ever legally compelled to hand over stored data, Private files can only be handed over in their unreadable form.

Payout conditions

Who can claim
Any account holder in good standing at the time of the incident, who filed within 60 days of File-A-Cloud publishing notice of the event.
What triggers a payout
An independently verified incident, caused by File-A-Cloud's own failure, that exposed the readable contents of files you stored with us, or that exposed Private files in readable form.
Individual amount
Documented, direct losses, assessed case by case, up to the individual cap published in the final terms.
Total amount
An aggregate maximum of $1,000,000 across all approved claims arising from a single qualifying event.
Shared cap
If approved claims exceed the aggregate maximum, payouts are reduced proportionally so that every approved claimant receives a share.
Decision time
A written decision within 45 days of a complete claim, and payment within 30 days of approval.

How a claim works

  1. 1

    Notice

    File-A-Cloud publishes notice of a verified qualifying event and emails affected account holders.

  2. 2

    File

    You submit a claim with your account email, the affected items and evidence of direct loss.

  3. 3

    Review

    An independent reviewer assesses the claim; we may ask for more evidence once.

  4. 4

    Decision and payment

    You receive a written decision, and approved amounts are paid directly by File-A-Cloud.

File it in a few minutes on the claims and payout schedule page, or email pledge@fileacloud.com from the address on your account.

See the full payout schedule

Make your claim here

Fill this in and you get a claim reference straight away. We never open your files as part of a claim — you tell us which items were affected.

Names only. Never paste the contents of a private file here — we cannot read your files and do not want copies of them.

What is not covered

  • Standard-protection files exposed by a breach of a third-party provider rather than File-A-Cloud.
  • A PIN or recovery code you lost, forgot, wrote down insecurely or gave to someone else.
  • Links, passwords or decrypted copies you chose to share.
  • A compromised device, browser, email account or SIM belonging to the claimant.
  • Exports or access granted by you to another app or person.
  • Unlawful use of the service, or content you had no right to store.
  • Indirect, consequential, reputational or speculative loss.
  • War, sanctions, government seizure and other force majeure events.
  • Any claim that cannot be independently verified with evidence.

Legal standing

This pledge is a voluntary commitment funded from File-A-Cloud's own resources. It is not a regulated insurance product, and no third-party insurer stands behind it. Payments are limited to the amounts stated above and to funds File-A-Cloud has available. File-A-Cloud may update this pledge for future events, and will give 30 days' notice of any change; the version in force on the date of an incident is the version that applies to it. Nothing here reduces rights you already have under the consumer or data-protection law of your own country.

Effective date

These terms are published as File-A-Cloud's intended policy. They take legal effect on the effective date File-A-Cloud publishes on this page after final company approval. Until that date, treat the amounts above as a stated intention rather than an active, enforceable payout scheme.